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legal:terms_of_service [2023/10/04 05:00] – Homura Network Adminlegal:terms_of_service [2024/01/11 23:48] (current) – Markdown Homura Network Admin
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 ## 5. Payment and Contact Information ## 5. Payment and Contact Information
  
-- To ensure smooth transactions, especially if you opt for payment via the Stripe gateway, provide accurate contact information. Providing false or inaccurate contact information could result in account termination. +- **To ensure smooth transactions, especially if you opt for payment via the Paypal gateway and Stripe Credit Card Payment, provide accurate contact information. Providing false or inaccurate contact information could result in account termination.** 
-- We use Fraudlab Pro for fraud detection. If a payment is flagged as fraudulent, we may require further information from you.+- We use [Fraudlabs Pro](https://www.fraudlabspro.com/) for fraud detection. If a payment is flagged as fraudulent, we may require further information from you.
 - The final amount payable will be reflected on the bill generated at the payment page. Prices displayed in the shopping cart are for preview purposes only. - The final amount payable will be reflected on the bill generated at the payment page. Prices displayed in the shopping cart are for preview purposes only.
 - We retain the right to adjust prices for renewed services, and customers must confirm these during payment. - We retain the right to adjust prices for renewed services, and customers must confirm these during payment.
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 - We also disclaim responsibility for service inaccessibility resulting from DDoS attacks or instances of hacking. - We also disclaim responsibility for service inaccessibility resulting from DDoS attacks or instances of hacking.
  
-## 9. Refunds+## 9. Refunds 
  
 +- **This section will exclude NAT service and IPv6 Only Service.**
 - We accept refund requests for any product within 24 hours of purchase, provided the request is reasonable. No replacements will be offered and refunds are limited to one type of product. - We accept refund requests for any product within 24 hours of purchase, provided the request is reasonable. No replacements will be offered and refunds are limited to one type of product.
 - The 24-hour refund request window begins from the time the service is activated, and it's based on when the ticket for the refund is submitted. - The 24-hour refund request window begins from the time the service is activated, and it's based on when the ticket for the refund is submitted.
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 - If a customer violates these agreements, Homura Network Limited reserves the right to terminate services, suspend the service, and delete the customer account. Payments made will not be refunded, and the customer will be held financially responsible for any damages or fines resulting from the violations. - If a customer violates these agreements, Homura Network Limited reserves the right to terminate services, suspend the service, and delete the customer account. Payments made will not be refunded, and the customer will be held financially responsible for any damages or fines resulting from the violations.
  
-## 11. Severability+## 11. Modify account information and service transfer 
 + 
 +- The account's email address is one and the only identifier for the account. We can only modify this email for security purposes. Modify email address for transferring services is strictly prohibited. Before we proceed with any changes, we must verify your identity through both your email and payment records. Please note that we reserve the right to refuse any alterations. 
 +-  Service transfers can be manually processed and are permitted between existing users at no cost. However, if a new user needs to be manually created in our VM management system and assigned service, a transfer fee ( US$2.00(USD) or HK$10.00(HKD)) will apply. Before requesting a service transfer or account information modification, all outstanding invoices must be paid. The process for transferring services is as follows: 
 +    1. The recipient creates a ticket including: package name, package details (bandwidth, transfers), and renewal fee. 
 +    2. The current owner creates another ticket containing: recipient's email address, package name, package details (bandwidth, transfers), renewal fee, service ID. 
 +    3. If the recipient have none of service in our system, a invoice will be generated to recipient.  
 +- Any service transfer with abuse incident will be not allowed. The recipient will be responsible for addressing any abuse reports that occur after the transfer. 
 + 
 +## 12. Severability
  
 - If any provision of this agreement is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired. - If any provision of this agreement is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.
  
-## 12. Resolution Process+## 13. Resolution Process
  
 - For any concerns or issues, we encourage you to reach out to our customer support via our ticket system or at [email protected]. We are committed to resolving matters amicably. - For any concerns or issues, we encourage you to reach out to our customer support via our ticket system or at [email protected]. We are committed to resolving matters amicably.
  
-## 13. Jurisdiction+## 14. Jurisdiction
  
 - Homura Network Limited is registered in a specific jurisdiction. All legal disputes related to this agreement will be addressed exclusively by courts within that jurisdiction. - Homura Network Limited is registered in a specific jurisdiction. All legal disputes related to this agreement will be addressed exclusively by courts within that jurisdiction.
  
-## 14. Language Discrepancy+## 15. Language Discrepancy
  
 - In case of discrepancies between translated versions of these terms and the English version, the English version will always take precedence. - In case of discrepancies between translated versions of these terms and the English version, the English version will always take precedence.
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